International Shipping & Return Policies (Outside of the USA)

Oversize and/or heavy items may require additional shipping charges. If additional shipping charges apply, you will be contacted for approval before your order is shipped.

  • Canadian Customs Information

    Please note that all of the Hotvelociti cycling jerseys are made in Mexico and are subject to NAFTA regulations. When you inquire at your local customs program, please ask about bringing in Mexican made goods through NAFTA which may qualify for no incoming tariffs. It is your responsibility to check with Canada customs for all applicable taxes, tariffs, and custom duties on Hotvelociti goods.

  • Other Customs Resources

  • Canadian Ground Shipping

    Order Amount Shipping & Handling
    $0-- $100.00 $13.95
    $100.01-- $200.00 $16.95
    $200.01-- $300.00 $19.95
    $300.01-- $400.00 $22.95
    $400.01 + $25.95
  • International Shipping Rates

    We have three options for International orders:

    1. USPS INTERNATIONAL (7 to 15 business days):
    2. Customs may delay shipments. Because packages sent via this method are NOT insured, lost shipments are the customer's responsibility. Customers are also responsible for all customs clearance and duties on for any international shipments.

      Order Amount Shipping & Handling
      $0-- $100.00 $16.95
      $100.01-- $200.00 $21.95
      $200.01-- $300.00 $26.95
      $300.01 + $30.95
    3. USPS PRIORITY INTERNATIONAL FLAT RATE BOXES (6 to 10 business days):
    4. These packages can be tracked. Rates are for up to $400 order. Larger orders may be charged more. Please email custserv@hotvelociti.com for rates.

      Canada and Mexico $25.00
      All other countries $45.00
    5. USPS EXPRESS MAIL INTERNATIONAL (3 to 7 days):
    6. Order Amount Shipping & Handling
      $0-- $99.00 $37.95
      $100.00-- $199.00 $37.95
      $200.00-- $399.00 $45.00 (via Express Mail International)
      $400.00 + $50.00 (via Express Mail International)

    IMPORTANT NOTE: We are unable to accept orders from any country other than USA, Canada, Australia, New Zealand, and the UK unless you complete an additional series of steps to verify your identity and cardholder status. Please do so through PayPal.

    Please note that you will be responsible for any customs, import taxes, duty charges and processing fees. These charges can be EXTREMELY HIGH, sometimes 50% OR MORE of the purchase price, including shipping. A few customers have reported that these charges have almost doubled the cost of their order. Please contact your local post office or customs office for details.

  • Exchanges

    If you wish to make an exchange, please email custserv@hotvelociti.com. You need to place your exchange order within 30 DAYS of your original purchase.
  • Returns

    Returns must be made within 30 DAYS of purchase. Items must be in new (saleable) condition, with hang-tags and care tags still attached. Items that have been worn or used will be accepted only for reason of manufacturer defect. Defective items that have been worn must be laundered before return.

    If you've misplaced your receipt, our address for returns is shown below. Please also enclose a note with your name and order number if you have it.

    Hotvelociti, Returns
    2157 Center Avenue
    Suite One
    Fort Lee, NJ 07024

  • International Returns

    International customers, please be aware that if you choose to ship your return back via DHL, FedEx, UPS or any other carrier that results in customs duties, taxes or fees being assessed to Hotvelociti, that the amount of these charges will be deducted from your refund.

    We recommend you send returns back using your postal service, as we have not seen shipments being assessed taxes, duties or fees when sent using a method that arrives to us via the US Postal Service.

  • Out of Stock / Subject to Availability

    Many of the items in our catalog are part of seasonal or one-time production runs. Once these items go out of stock they may not be available again. On any item, you will never be billed until and unless the product ships. If it necessary to break your order into multiple shipments, we will pick up the cost for the additional shipments.

  • Return to Hotvelociti Cycling Apparel

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